Knowledge Base

Welcome to the luckycloud Knowledge Base!

Here you will find manuals and further information about luckycloud products and services.

If you are new to luckycloud, we recommend that you read through the "First Steps Information " .

This will give you an ideal introduction to luckycloud. If you do not find a topic in the overview, you are welcome to use the search function.

If you still have questions about the products and setting up programs, our support team will be happy to help you.
This you can reach from Monday - Friday from 9:00 - 17:00 clock as follows:

• Live Chat on our website
• by phone at +49(0)30 814 570 920
• by Email:

We look forward to hearing from you!

Instructions for our cloud solutions

First steps for administrators

• Create account
• configure account individually
• install luckycloud software
  • Windows
  • macOS
  • Linux
• Upload data
• Synchronize directories
• create user at
  • luckycloud team
  • luckycloud pro business and enterprise
• set up shares in team
• Payment
• Conclude order processing contract

Access options from cloud storage

• PC synchronization with sync client (recommendation!)
• Access in web browser
• Virtual drive with the drive client
• luckycloud for your mobile device
• Set up WebDAV
• luckycloud S3 & Hybride Cloud

Administration and user management

luckycloud Business & Enterprise

• Admin Panel

• Create and manage users

• Create another administrator

• Create Areas

• Audit logs and protocols

• NEW: order and set up luckycloud Enterprise

luckycloud team

• Create user

Teams collaboration

• Create download links and upload links
• Share data with users
• Create group
• Share data to group
• Edit documents simultaneously
• Lock and unlock file

More functions from cloud storage

• Data versioning & recovery
• Encrypt data

luckycloud dashboard

• Payment
• Add storage or users
• cancel

Instructions for email and groupware solutions

luckycloud Email

• Mail creation and domain registration
• Webmail interface
• Mail programs: IMAP/ SMTP settings

luckycloud Groupware - Email, Calendar, Contacts and Address Books

• luckycloud Groupware

More information

Privacy and security

• Data security with luckycloud
• Encrypt data
• Data processing according to EU-DSGVO and BDSG (new)

FAQ

• Frequently asked user questions
• Frequently asked questions