Cancel

How can I delete or cancel my account at luckycloud?

We're sorry to see you go.

If you are experiencing issues or have difficulties understanding, feel free to contact our Support Center. We are here to help you overcome challenges.

Since we support the "right to be forgotten," all your data, invoices, and any time credits will be automatically and irrevocably deleted from our servers at the time your cancellation takes effect.

Please contact us so we can process your cancellation as quickly as possible.

Cancel contracts

If you have forgotten your login details, feel free to contact our Support Team by phone or email.

Cancel luckycloud test account:

If you have a luckycloud test account, you can cancel and irrevocably delete your account at any time with immediate effect or simply let it expire. A test account will be automatically and irrevocably deleted after the 14-day trial period.

  1. Log in with your luckycloud account on our website to access your personal customer dashboard.
  2. Scroll to the “Your Data” tab and select the option “Cancel luckycloud Account”.
  3. Please confirm the cancellation in the opened window with your password and then click on the “Cancel luckycloud Account” button.

Cancel (paid) luckycloud account:

You can cancel your luckycloud account at any time and irrevocably delete it with immediate effect. This is also possible at the end of your booked time credit, and an account will then be scheduled for irrevocable deletion.

  1. Log in with your luckycloud account on our website to access your personal customer dashboard.
  2. Scroll to the “Your Data” tab and select the option “Cancel luckycloud Account”.

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  1. Please confirm the cancellation in the opened window with your password and then click on the “Cancel luckycloud Account” button.

We would like to understand why you decided to leave luckycloud. Your feedback helps us improve our services and better meet your needs in the future.

Revoke luckycloud cancellation:

If you wish to reverse your luckycloud cancellation, you can do so until the time of cancellation.

  1. Log in with your luckycloud account on our website to access your personal customer dashboard.
  2. Go to the bottom of the page and click on the “Revoke luckycloud Account Cancellation” button.