Data recovery

How can I recover deleted data?

Restore directories

Deleted directories can be restored within 30 days. To do this, follow these steps:

  1. log into luckycloud webinterface.
  2. click on "My directories ".
  3. under "More " you will see all directories that have been deleted in the last 30 days.
  4. hover your mouse over a directory and click the green arrow if you want to restore the directory.

Recover deleted folders or files

Deleted folders or files can be easily restored using the versioning feature. Snapshots can be restored within the versioning period you set.

To do this, follow these steps:

  1. Log in to the luckycloud web interface.
  2. Navigate to the directory from which you want to restore the files.
  3. click on the recycle bin icon to view the deleted files.
  4. Now you can see all snapshots of the respective directory. Move the mouse over a file or folder and click on "Restore ". The file or folder will then be restored to its original location. If you want to restore a snapshot of the file, there are two options:

    1. download: The file will be downloaded to your preferred location (usually automatically under "Downloads ").
    2. restore: The file will be saved to its original location.

It looks similar when restoring folders. If you want to restore a (accidentally) deleted folder, you can go to the Clock icon within the directory or directly to the deleted data (Trash icon). Here you will find all folders and files that have been deleted within the directory. By clicking on "Restore " the folder "Texts " will be saved back to its original location.

How do I set the recovery period?

Each directory has a version history. This can be set via the drop-down menu in the web interface. From the drop-down menu, click Configure Versions. There you can save all versions or save versions for a certain period of time.

What is a snapshot?

luckycloud uses the so-called block versioning. With every change within a library a so-called "snapshot" is created.

Here is an example:

A file is created and saved in the library. This file is then edited twice: The first time, five lines of text are written. The second time a line is deleted. In this example, there are four versions of a file, so there are four snapshots.

The deleted line can easily be restored by restoring the previous version. This type of versioning is considered to be particularly space-saving and secure. Instead of saving the file as an entire file each time a change is made, only the individual changes ("snapshots") are saved. In this case, the file consists of four blocks. In this way, every small change can be restored later. Even if two people work on a file locally at the same time, the other person's changes are not simply deleted or overwritten, but two versions are created. In this case, a conflict file would be created that can then be merged manually.

In the Online Office Editor several people can work on a document at the same time and only one version or no conflict file is created.

Where is the data history and how do I restore a snapshot?

  1. Please log into the luckycloud web interface at to recover your data or view the different versions of a library.
  2. go to the respective library.
  3. then click on the clock icon to view the versions of the library you are interested in. The version history shows all changes made within the library. Go to "View Snapshot " to view the version of each file.
  4. click "Restore " to restore the displayed file version. The version will then be stored in the original location.