The Sync Client stores your data locally on the PC and synchronizes every change to a file or folder. You can access your folders and files even without the internet.
The Drive Client, on the other hand, integrates a network to relieve local storage space. Here too, every change to a file or folder is automatically adopted. An internet connection is required for the Drive Client.
To work on a document simultaneously with team colleagues or external partners and track all changes in real-time, creating a sharing link is recommended. This allows files to be easily shared and edited with non-registered users.
To generate a sharing link, click on "Share" next to the respective folder or file in the web interface. You can now copy the link or forward it via email to the chosen person.
A user at luckycloud is someone who has a luckycloud account and access to luckycloud. An administrator can assign the following roles to a user:
An administrator at luckycloud is the person who handles payment, account, and team management. An administrator account also has access to the luckycloud storage and can do everything a user can.
In the web interface, you will find the "Tools" tab on the left side and below it the "Activities" section. Here you will see all activities of all users on files and folders sorted by date, each with the corresponding time indication. A snapshot is created with every change, containing the state of the directory after the change.
If you accidentally deleted a file, you can easily restore it. Go to the directory and click on the clock (Versions) at the top right. There you will also see all changed files at a glance. Under "Action," the option "View Snapshot" appears via mouseover. Here you can download and restore any version.
Sometimes it may happen that other users and you edit the same file at the same time. Your changes may conflict with the changes of others. In this case, your change is saved, while the changes of your friends or colleagues are saved as conflict files. These files end with the author's email address and the current time, e.g., test.txt (name@example.com 2013-10-01-00-12-24). This way, you have the opportunity to manually review and adjust the changes.
In the Teams Manager, click the gear "edit". Here you can individually adjust the settings for each user. In the field "private storage space" you have the option to assign storage quotas. These should not exceed the available team storage size; otherwise, you can make adjustments in the configurator at any time.
Click on "Published Directories" under Tools in the web interface and then on the button "Publish Directory".
Deleted data in the recycle bin and versions also occupy storage space. We recommend regularly tidying up your data.
When you delete a user, all luckycloud services are immediately deactivated, and the data stored there is completely deleted. To add this user again, please contact our support at support@luckycloud.de or +49 30 814 570 920.
An encrypted directory cannot be decrypted again. Encrypting a directory is a one-time process like a fingerprint, which is irreversible. You must completely upload the data of the encrypted directories to a new directory to "decrypt" or re-encrypt them.
Within a browser, a single file for upload/download can be a maximum of 8 GB in size. This applies to both your storage web interface and external sharing links.
Important: When downloading a folder, it is automatically converted into a "zip file," which must also not exceed the 8 GB limit.
If you want to upload or download larger files, it is best to use our Sync Client or Drive Client.
You can address our service with WebDAV; we do not offer SFTP for security reasons.
By setting up a recurring payment via PayPal, you allow luckycloud to make regular debits from your PayPal account for a period of 12 months. If the debit agreement expires, you must conclude a new contract or set up the payment at the currently applicable prices. We recommend using the SEPA direct debit procedure or payment by credit card.
In short: With us, you are a customer – not a product. We do not sell your data to third parties. As a zero-knowledge cloud, we do not touch your data. The focus at luckycloud is on secure, privacy-friendly, and highly available data processing and customer-oriented service. Behind our support channels are not only "real people" but trained, German-speaking staff.
Other cloud providers may be somewhat cheaper, but you then have to reckon with security and performance level compromises. You alone must decide,
The basic support from luckycloud applies to all luckycloud customers. During the agreed service times, we respond to your report and within the contractually defined response times to general support inquiries.
Additionally, you can take advantage of our "Admin Support."
luckycloud customers can conclude separate SLA contracts. Here, system administrators can contact 2nd and 3rd level support at previously agreed times.
More information can be found in our Service Level Agreements.
Experience shows that it is more beneficial to personally take a look at specific problems. A remote support appointment is worthwhile. During this, one of our staff members looks at your system with you via Anydesk. This way, we can achieve the best service performance and help you quickly.
You can contact us at any time via phone, email, or our chat and ask for an appointment. Usually, you will be assigned an appointment as soon as possible.
For our remote support, we charge €22.50/15 min. Except, of course, if it is an error on our part.
To save you and us time, it is helpful if you follow the steps below before the appointment takes place.
Since macOS 12, Anydesk permissions must be granted for the software to work.
For NAS servers, we ask you to have the IP address of your NAS and the admin password ready.
Important: After the change, please right-click on the synchronized directories and select the last option "Resync".
Video Tutorial "luckycloud App"
An encrypted partition protects your data from unauthorized access. With VeraCrypt, you can create a partition that is only accessible with a password or keyfile. This is especially useful if you use sensitive data on multiple devices and want to ensure that your data is protected in case of loss or theft.
Download VeraCrypt from the official VeraCrypt page and install it.
If you use an encrypted partition with the luckycloud Sync Client, enable the option "Do not disconnect on local error" in the settings. This prevents the synchronization from breaking if the partition is not available.
For more information, see the VeraCrypt Documentation.
If you couldn't find an answer to your question in our FAQ or have a suggestion for another point, feel free to contact us.