Create Email Addresses

Email Creation and Domain Registration

With luckycloud, you can set up your mailbox flexibly: with a new luckymail address, with your own domain, or using an existing email address.

This guide walks you through the setup step by step:

Step 1: To create a luckycloud email address, go to our website and open the product configurator by clicking “Test for free” or “Configure your cloud now.”

Step 2: Select “Communication Tools” and click “Next.”

Step 3: Then select “Mail & Calendar” and click “Next.”

Step 4: Now you can configure your Mail & Calendar account to match your needs:

Step 5: Review the summary. You’ll also see your monthly cost—of course, charges only apply after the 14-day free trial ends.

Step 6: Enter the email address you want to use to log in to the luckycloud dashboard. You have three options:

Option 1: New luckymail address Ideally, enter your new preferred address right away. It should follow this format:

username@luckymail.de

With this option, you’ll create your access to the luckycloud dashboard and, at the same time, set up your new luckymail mailbox including the email address. You can start using this address immediately afterwards. Finally, click “Create an account.”

This option is especially suitable for regular use, since the mailbox is fully integrated into the luckycloud environment.

Benefits:

• servers located in Germany
• privacy-friendly infrastructure
• fully integrated with calendar and team features
• no dependency on external providers

If you use luckymail with your own domain, you combine the benefits of luckycloud’s infrastructure with your own professional email address. You keep your domain, while mailbox, calendar, and security are fully handled through luckycloud.

If you want to use luckycloud with your own domain, enter your address in this format: username@yourdomain.com

Click “Create an account.”

Option 3: Register with an existing email address

You can also register with an email address you already have (e.g., gmx, web.de, gmail). This address is used only to log in to your luckycloud dashboard.

Note: For long-term or business use, Option 1 or 2 is recommended, as both are fully integrated into the secure luckycloud infrastructure.

Step 7: Set a password for logging in to your luckycloud dashboard and click “Create an account” to start your 14-day free trial. You’ll be redirected to your luckycloud dashboard automatically.

Verify your domain (only for Option 2: Use luckymail with your own domain)
If you’re using your own domain, you’ll need to verify it once. After clicking “Create an account,” you’ll be logged in to the luckycloud dashboard automatically.

To verify your domain, click “Manage & Pay” and enable the toggle for “Your Domains.”

You can now either add a domain you’ve already registered or request a new domain registration through luckycloud.

Option 1: Add an existing domain

To add an existing domain, you’ll need to add a Site Verification Token in your domain’s DNS settings. To do this, add the displayed TXT record to your domain’s DNS. Once the record is active, you can enter the domain and it will be verified automatically. You can find a detailed guide here: https://docs.luckycloud.de/de/email/dns

Note: If you see a message after clicking “Register Domain” that the domain can’t be used, the record is likely not active yet. This usually takes about 20 to 30 minutes.

Once the Site Verification Token has been set successfully and the domain has been added, select “Edit” and then click “Edit Test Account” to apply your existing trial credit to the updated configuration.

In the luckycloud dashboard, you can now check whether the entry was successful and which additional records you still need to set. To do this, click “luckycloud Mail” and select the “Your Domains” tab.

Quick overview of DNS settings: For your domain to work correctly, additional DNS records are important:

• TXT record (verification token): Confirms that you own the domain.
• MX record: Specifies which mail servers your domain points to so emails can be delivered.
• DKIM record: Digitally signs your emails and improves deliverability.
• DMARC: Defines what happens if SPF or DKIM checks fail—extra protection against abuse.
• SPF record: Specifies which servers are allowed to send emails on behalf of your domain—protection against spam & spoofing.

You can learn how to set these records correctly here: https://docs.luckycloud.de/de/email/dns

Note: If you have questions, please contact your domain provider, as the DNS interface and the exact steps can vary depending on the provider. Once luckycloud has verified your domain successfully, you’ll see this in your overview.

Option 2: Register a new domain via luckycloud

If you don’t have a domain yet, you can register one directly through luckycloud.

Here’s how it works:
Step 1: First, set up a payment method—step-by-step instructions can be found here
Step 2: Enter your desired domain and click “Register Domain”

Step 3: Fill out the form completely.

Step 4: Submit your request by clicking “Jetzt Registrierung anfragen.”
Step 5: luckycloud will handle the registration and all DNS records for you.
Step 6: Once confirmed, the domain will appear in the dashboard.
Step 7: The invoice will automatically appear in your customer account.

Important: Your domain term is always one year.

Domain successfully verified

Once verification is complete, the status will show “Verified.” Your email address with your custom domain is now active and fully usable. After setup, you can access domain management via the dashboard. There, you can manage existing domains or add new ones.

Continue to: Mail and domain management in the dashboard