Payment

How can I pay at luckycloud?

At luckycloud there are the following payment options:

  • Credit card
  • SEPA direct debit
  • Paypal
  • On account (1 year in advance)
  • Bar (on request)
  • With remaining time (if sufficient).

How do I set up a payment?

  1. account management and payment takes place in your personal luckycloud customer dashboard. To get there, log in at www.luckycloud.de. There you can see your current tariff, how much storage space is still available and the remaining time of your account.
  2. click on Configurator.
  3. adjust your account as needed.
  4. scroll down and click on ''Pay for this configuration''.
  5. now you will see a cost overview of your individual luckycloud services. Now you can choose between "Recurring payments " and "One-off payments " by clicking on the respective payment method. (If you want to pay by invoice or cash, please contact our luckycloud support hotline at +49(0) 30 89634840 or .)
  6. for credit card payments, you must now enter the required payment information.
  7. click on "Order now ".
  8. for payments with Paypal or Sofort-Überweisung you will be redirected to the corresponding page. Complete the payment process.

After successful order you receive a payment confirmation by email.

Video tutorial: Set up payment

What happens if my remaining term expires?

You will receive a reminder one week before your account expires. Your account will be deactivated after the expiration of your remaining term. All access will be blocked in the meantime. To reactivate your account, you must set up a payment. After successful payment all services will be reactivated immediately.

The deactivated account remains unaffected for one week. After seven days the account including all data will be deleted automatically, because we support the "right to forget". For security reasons the deleted data will be archived in our backups for 30 days. After 30 days all backups will be deleted irrevocably.

If you want to recover your deleted data within 30 days, please contact our technical support. The recovery of data from a deleted account is associated with a considerable recovery effort, which is why you will be charged for this additional effort.

How do I change my billing address?

  1. log in with your admin account under www.luckycloud.de.
  2. scroll down to the "Profile ".
  3. in the profile you enter all necessary information, which is to be indicated with the calculation production.
  4. accept the changes by clicking on "Save "..

Now all previous invoices are updated with the new data.

Video tutorial: Changing invoice data and activating automatic invoice sending

How do I disable VAT on the invoice?

Disable VAT for private customers

  1. log in with your admin account under www.luckycloud.de ein.
  2. scroll down to the "Profile ".
  3. Setzen Sie einen Haken bei "Ausschließlich private Nutzung". Diese Option befindet sich unterhalb der Eingabefelder des Profils.
  4. accept the changes by clicking on "Save ".

Disable VAT for corporate customers outside of Germany

  1. log in with your admin account under www.luckycloud.de.
  2. scroll down to the "Profile ".
  3. now enter your tax ID in the field "VAT ".
  4. accept the changes by clicking on "Save ".

How do I activate the invoice dispatch by mail?

  1. log in with your admin account under www.luckycloud.de.
  2. scroll down to the "invoice overview ".
  3. check "Send automatically by email ".
  4. scroll down to the "Profile ".
  5. enter the corresponding email address in the field "Email for invoices ".
  6. accept the changes by clicking on "Save ".