luckycloud Enterprise

System Administration

What can a luckycloud Enterprise Administrator do?

For luckycloud Business and luckycloud Enterprise, an administrator is provided for a data room, and a special admin panel is activated.
An administrator is provided for each data room, and a special admin panel is activated. The admin facilitates your user and data management.

The admin(s) receive:

  • Additional access logs, allowing you to view and monitor login and file accesses, file changes, changes in access rights,
    and the number of accesses to shared links.
  • Management tools to organize data and users in areas, sub-areas, and groups.
  • Overviews and information on all directories created within the data room.

How do I access the Admin Panel?

The quickest way is to follow this link and log in with your administrator credentials:

  • luckycloud Business:
    https://storage.luckycloud.de/org/useradmin/
  • luckycloud Enterprise:
    Please replace the bold, square brackets with your chosen domain:
    https://[cloud.company].de/org/useradmin/


If the page is not found, the following reasons may apply:

  • You are not activated as an administrator.
  • Your login credentials are incorrect.
  • You used the wrong link.


If you are unsure about the link, access the Admin Panel as follows:

  1. Log in at https://storage.luckycloud.de (or your individual cloud domain).
  2. Click on your profile icon at the top right.
  3. Select "Administration." If you do not see this option,
    you have not been activated as a Business Admin.

Directories

Under "Directories," you will find all directories created in your data room.

At the top left, where it says "All," you have an overview of the directories with

  • Name
  • Number and size of files
  • Directory ID
  • Owner of the directory


How do I create a directory?

There are different ways to create directories:
a) In the Admin Panel under "Directories"
b) In the Admin Panel in the corresponding area under "Areas"
c) Outside the Admin Panel/In the user area at https://storage.luckycloud.de (or under your own chosen cloud domain if you have booked luckycloud Business.)


How can I set the directory versioning or recovery period?

a) In the user area https://storage.luckycloud.de

b) In the Admin Panel (These features are only activated for luckycloud Business – Enterprise.)

  1. Log in to your Admin Panel.
  2. Click on "Directories" in the selection menu on the left.
  3. Hover over the desired directory, and on the right at the same height, the "More Actions" icon (triangle) will appear.
  4. Click on the icon and select "Set versions."
  5. Choose the desired recovery period.


How can I share a directory with users and groups?

a) In the user area https://storage.luckycloud.de

b) In the Admin Panel
(These features are only activated for luckycloud Business – Enterprise.)

  1. Log in to your Admin Panel.
  2. Click on "Directories" in the selection menu on the left.
  3. Hover over the desired directory, and the "Box with Triangle" icon will appear on the right.
  4. Click on the "Box with Triangle" icon and select "share."
  5. Choose the desired user or group, enter the email address, assign rights, and save.


How can I transfer a directory to someone?

a) In the user area https://storage.luckycloud.de

b) In the Admin Panel (Only activated for luckycloud pro customers.)

  1. Log in to your Admin Panel.
  2. Hover over the desired directory, and "Transfer" will appear on the right at the same height.
  3. Click on "Transfer."
  4. Enter the email address of the respective user and save.


How do I delete a directory?

Note: Directories are automatically and irrevocably removed 60 days after deletion.

a) In the user area https://storage.luckycloud.de

b) In the Admin Panel

  1. Log in to your Admin Panel.
  2. Click on "Directories" in the selection menu on the left.
  3. Hover over the desired directory, and the "Delete" icon (trash can/delete) will appear on the right at the same height.
  4. Click on the "Delete" icon (trash can/delete).

User Management in the Data Room


How do I create new users in luckycloud Business?

  1. Log in to your Admin Panel.
  2. Go to "Users" in the selection menu on the left.
  3. Click on "+ Add" at the top right of the image.
  4. Enter all required data and save.


How do my users receive their login credentials?


There are two options:
a) After creating the user, you can inform the user of the login credentials, including the selected password, through a system of your choice.
b) Hover over the respective user and click on "Reset password" on the right.
The user will then receive an email with their login credentials.

Upon first login, the user will be asked to set a new password.

The password can then be changed independently by each user by clicking "Forgot password" at the user login.

Our technical support is happy to assist you with this.

How can the admin reset a user's password in a data room?

  1. Log in to your Admin Panel.
  2. Go to "Users" in the selection menu on the left.
  3. Go to the desired user, and "Reset password" will appear on the right.
  4. Click on "Reset password," and the user will receive a password recovery link via email.
    The password can then be changed independently by each user by clicking "Forgot password" at the user login.

Our technical support is happy to assist you with this.


How do I delete users?

  1. Log in to your Admin Panel.
  2. Go to "Users" in the selection menu on the left.
  3. Go to the desired user, and "Delete" will appear on the right.
  4. Click on it to remove the user from the data room.

Groups

In the "Groups" section, you can find:

  • Group names
  • Owner
  • Creation date
  • Actions

Once you click on a group, you will enter "Areas" and see:

  • The sub-areas of the group
  • The members
  • The directories

Admins (next to "Database")

How do I add an administrator?

  1. Log in to your Admin Panel.
  2. Go to "Users" in the selection menu on the left and click on "Admins" at the top left.
  3. Then click on "Add Admin" at the top right.
  4. Enter the email address of the desired user.
  5. Save the entry.

What "role" can I assign to an admin?

Basically, there are two roles for administrators that can be assigned by the system admin:

  1. System Admin
  2. Business Admin
System Admin Business Admin
Business Information ✓ ✓
Configure Business ✓ ✗
Statistics ✓ ✓
Directory Overview ✓ ✓
Deleted Directories ✓ ✗
User Management ✓ ✓
Area Management ✓ ✓
User Logs ✓ ✓
Admin Logs ✓ ✗

How can I (temporarily) deactivate an admin?

  1. Log in to your Admin Panel.
  2. Go to "Users" in the selection menu on the left and click on "Admins" at the top left.
  3. Go to "Status" and change it to "Inactive."

Areas

How do I create an area or sub-area?/ How do I create departments?

  1. Log in to your Admin Panel.
  2. Go to "Areas" in the selection menu on the left.
  3. Click on "New Area" at the top right.
  4. Give the area a name.

Within the created area, you can create multiple sub-areas.

For example:

  • Area: Marketing Sub-area: Online Marketing "Sub"-Sub-area: SEO

How do I expand the storage space of a sub-area?

  1. Log in to your Admin Panel.
  2. Go to "Areas" in the selection menu on the left and click on the desired area or sub-area.
  3. Hover over the desired area, and a "Pencil" will appear under "Storage Space" - click on it.
    Assign the desired storage space to your sub-area and save it.

How do I add members to the area and assign roles in the respective area?

You can delegate this responsibility to another member by assigning the role of "Administration" to a member within the area. Or you can take it on yourself.

There are 2 options for organizing members:

a) In the user area, the created area appears under "For my groups."

b) In the Admin Panel:

  1. Log in to your Admin Panel.
  2. Go to "Areas" in the selection menu on the left and click on the desired area or sub-area.
  3. Click on "Add Member" on the right, enter the member's email address, and save.
  4. Assign the user a role such as "Member" or "Administration."

How do I share data for an area?

You can delegate this responsibility to another member by assigning the role of "Administration" to a member within the area. Or you can take it on yourself.

There are 2 options for organizing data:

a) In the user area, the created area appears under "For my groups."

b) In the Admin Panel:

  1. Log in to your Admin Panel.
  2. Go to "Areas" in the selection menu on the left and click on the desired area or sub-area.
  3. Click on "New Directory" on the right, assign it a name, and save.
  4. Now you can easily upload your data via Drag&Drop, the Sync Client, or the Drive Client.

Recommendation for organizing large amounts of data, complex folder structures, and larger teams:

  1. Create all areas and sub-areas. (Or create an admin to do this.)
  2. Determine the data managers and appoint users as "Area Administrators."
  3. The manager uploads the data – preferably with the Sync Client.
  4. The manager shares the data using group sharing. (Enter the area as a "Group.")
  5. The manager imports users into the group. For a team size of 10 users or more, it is recommended to use an XLSX file.

How do I delete an area?

  1. Log in to your Admin Panel.
  2. Go to "Areas" in the selection menu on the left and click on the desired area or sub-area.
  3. Hover over the desired area. On the right side of the image, you will see a "Delete" icon (trash can).
  4. Confirm the deletion.

Links

Where can I view the share links?

  1. Log in to your Admin Panel.
  2. Go to "Links" in the selection menu on the left.
  3. Now you can view all public links.

Here you will find all information about the name, owner, creation date, and the link's accesses.

How do I remove a share link?

  1. Log in to your Admin Panel.
  2. Go to "Links" in the selection menu on the left.
  3. Hover over the desired share link, click on "remove" on the right, and confirm.

Logs

Where can I view the "Login" behavior of employees?

  1. Log in with your credentials at…
  2. At the top right, where you see your profile, right-click and see "Admin" and click on it.
  3. On the left side of the image, click on "Logs" and then on "Login."

The user's name, IP, status, date, time, directory, and file are displayed.

Where can I find the "File Access" information?

  1. Log in with your credentials at…
  2. At the top right, where you see your profile, right-click and see "Administration" and click on it.
  3. On the left side of the image, click on "Logs" and then on "File Access."

Here you have insight into the users, type, IP/Device, date, directory, and file/folder.

Where can I view the "File Update" of employees?

  1. Log in with your credentials at "…"
  2. At the top right, where you see your profile, right-click and see "Administration" and click on it.
  3. On the left side of the image, click on "Logs." Then go to "File Update."

Here you will find information about the users, date, directory, and action.

How do I get an overview of the rights?

  1. Log in with your credentials at "…"
  2. At the top right, where you see your profile, right-click and see "Admin" and click on it.
  3. On the left side of the image, click on "Logs." Then go to "File Access."
  4. Click on "Excel Export" at the top right of the image.

Here you can view the following:

  • Who shared something
  • For whom something was shared
  • What action was performed
  • What rights were granted (e.g., Read+Write)
  • From which directory it originated