Restore Data

How can I restore deleted data?

Restore Directories

Deleted directories can be restored within 30 days. Follow these steps:

1. Log in to the luckycloud web interface
   One / Teams: sync.luckycloud.de
   Business: storage.luckycloud.de
2. Click on “My Directories”.
3. Under “More”, you will see all directories that have been deleted in the last 30 days.
4. Hover over a directory and click on the green arrow if you want to restore the directory.

Restore Deleted Folders or Files

Deleted folders or files can be easily restored using the versioning feature. Snapshots can be restored within the versioning period you have set.

Follow these steps:

1. Log in to the luckycloud web interface
   One / Teams: sync.luckycloud.de
   Business: storage.luckycloud.de
2. Navigate to the directory from which you want to restore the files.
3. By clicking on the trash can icon, you can view the deleted files.
4. You will now see all snapshots of the respective directory. Hover over a file or folder and click on "Restore".

5. The file or folder will then be restored to its original location.
   If you want to restore a snapshot of the file, there are two options:

   1. Download: The file will be downloaded to your preferred location (usually automatically under “Downloads”).
   2. Restore: The file will be saved to its original location.

Restoring folders is similar. If you want to restore an (accidentally) deleted folder, you can go to the clock icon within the directory or directly to the deleted data (trash can icon). Here you will find all folders and files that have been deleted within the directory. By clicking on “Restore”, the folder “Texts” will be saved back to its original location.

How do I set the recovery period?

Each directory has a version history. This can be set via the dropdown menu in the web interface. Click on Set up versions in the dropdown menu. There you have the option to save all versions or to save versions for a specific period.
One / Teams: sync.luckycloud.de
Business: storage.luckycloud.de

What is a Snapshot?

luckycloud uses so-called block versioning. A "snapshot" is created with every change within a directory.

Here is an example:

A file is created and saved in the directory. This file is then edited twice: The first time, five lines of text are written. The second time, one line is deleted. In this exemplary process, there are four versions of a file - so there are four snapshots.

The deleted line can be easily restored by restoring the previous version. This type of versioning is considered particularly space-saving and secure. Instead of saving the entire file with every change, only the individual changes ("snapshots") are saved. In this case, the file consists of four blocks. This way, every small change can be restored later. Even if two people work locally on a file at the same time, the changes of the other person are not simply deleted or overwritten, but two versions are created. In this case, a conflict file would be created, which can then be manually merged.

In the Online Office Editor, multiple people can work on a document simultaneously, and only one version or no conflict file is created.

Where is the data history and how do I restore a snapshot?

1. Please log in to the luckycloud web interface at https://storage.luckycloud.de to restore your data or view the individual versions of a directory.
2. Go into the respective directory.
3. Then click on the clock icon to display the versions of the corresponding directories. The version history shows all changes made within the directory.
4. Click on “View Snapshot” to display the respective file version.
5. Click on "Restore" to restore the displayed file version. The version will then be placed in its original location.